General Questions


Q: What is the turnaround time for service? Can I get my device back the same day?

A: We strive to provide the best quality and fastest service. Our average turnaround time is one to two days. However, if the device requires any replacement parts it may require an additional three to seven days—depending on how quickly we are able to obtain the replacement parts.


Q: Do I need to make an appointment?

A: All residential services performed in our Moorhead, MN office are first-come, first-served. We will try to accommodate any special requests. All commercial services for both the Moorhead, MN and Bismarck, ND offices are by appointment only.


Q: Would I need to bring my device to you?

A: No, we offer two other convenient ways to serve our customers. You may call and schedule a home/business visit. We also offer a pickup/drop off service—we will pick up your machine and bring it back to our shop for the repair and return it to you.